자주 묻는 질문

To enter, you can either: Post a photo or video of your Simba Car Hire road trip on Instagram using the hashtag #DriveWithSimba and tag @simbacarhire (make sure your profile is public), OR Upload your content directly through the submission form on this page. Both methods give you a chance to win back your rental and be featured!

Yes, please tag @simbacarhire in your post along with the hashtag #DriveWithSimba to ensure your entry is visible to our team.

Share any memorable moment from your road trip — scenic shots, fun travel moments, or unique locations you visited in your Simba rental car.

Winners will be contacted via direct message on Instagram from our official account, @simbacarhire, and announced on our page each month.

Absolutely! As long as the post features a Simba Car Hire vehicle and your travel experience, you're welcome to share it — even if it’s from a past trip.

Yes, unlimited kilometres are included for most vehicles. Exceptions apply for UTEs, commercial vans, and vehicles with 8 or more seats.

Yes, Simba Car Hire offers flexible one-way rentals from Cairns Airport to major cities such as Brisbane, Sydney, Adelaide, and Melbourne. Simply select your preferred drop-off location during the booking process, and any applicable one-way fees will be displayed upfront.

Yes. Simba Car Hire welcomes drivers aged 21–24 with a young driver surcharge and a slightly higher security bond. All charges are clearly displayed during booking.

At Cairns Airport, Simba Car Hire provides a diverse fleet of rental vehicles to match every type of traveller. Choose from compact cars, sedans, SUVs, and people movers—ideal for solo explorers, couples, families, or group road trips across Far North Queensland. Whether you’re planning a coastal escape or an inland adventure, we have the right vehicle to suit your needs and budget.

Car hire rates vary based on vehicle type, travel dates, and rental duration. Use our online booking tool to get a real-time, transparent quote.

If your rental car is involved in an accident caused by a third party, the hirer is responsible for collecting all relevant details, including the names, contact information, vehicle registration numbers, and insurance details of those involved. If applicable, gather witness statements and request a police report to support your claim. Your financial responsibility is limited to the excess amount outlined in your rental agreement, which depends on the selected coverage option — Basic, Everyday, or Premium. Please note: Under Basic and Everyday Cover, in addition to the excess, you may be charged: • A Claims Management Fee of $195 for administrative processing • An Immobilisation Fee, calculated as the daily hire rate × number of days the vehicle is off-road due to damage or repair These extra charges do not apply under Premium Cover, unless excluded under specific terms of the agreement.

The security deposit is typically released within 3 to 10 business days after your rental ends. This timeframe allows us to process any pending toll charges from your trip. Once the final review is complete, a detailed invoice will be emailed to you for your records.

Yes, a refundable security bond is required at pickup. The minimum bond is AUD $500, which is charged (not held) to the debit or credit card provided. For local first-time hirers, the minimum bond increases to $1,000. For interstate bookings, a minimum of $750 applies

Simba Car Hire is known for offering some of the cheapest car hire options at Melbourne Airport, without compromising on quality or service. The final cost depends on your vehicle choice, rental period, and any optional extras, such as GPS or child seats. Our online booking tool provides real-time, transparent pricing with no hidden fees—so you know exactly what you're paying for upfront. Whether you're after a cheap weekend rental or a longer road trip solution, we’ve got flexible options to suit your budget.

Yes, Simba Car Hire proudly offers a Price Beat Guarantee at Melbourne Airport. If you find a lower publicly available rate for the same vehicle type, rental period, and location, just share the official quote with us — we’ll beat it by 5%. This ensures you get the best deal without compromising on quality or service. Terms & Conditions apply.

No, the credit or debit card used for payment must be in the name of the main driver listed on the rental agreement. For security and insurance purposes, Simba Car Hire does not accept third-party cards. If another person wishes to pay, they must be listed as the primary renter and meet all rental requirements, including age, license, and ID verification.

Absolutely. We offer one-way rentals to and from major cities like Melbourne, Brisbane, Sydney, and Cairns. Any applicable relocation fee will be shown before checkout.

You’ll need to present: A physical driver’s license A valid passport (for international renters) An International Driver’s Permit if the license is not in English For local first-time hirers: one additional ID showing the same address as your license

To hire a car with Simba at Adelaide Airport, the minimum age is 21 years. Drivers aged 21 to 24 are welcome, though a young driver surcharge applies.

A valid credit or debit card in the name of the main driver is required to process the security bond. Prepaid cards are not accepted.

Yes. GPS units are available as an add-on during checkout. All vehicles also support Apple CarPlay or Android Auto, allowing you to use your smartphone’s navigation via Bluetooth or USB.

Yes. After-hours returns are accepted at our Adelaide Airport depot. You’ll receive instructions at pick-up, including where to leave the keys and vehicle.

Our Adelaide Airport depot is located just 5 minutes away. The free shuttle ensures you're picked up and dropped off quickly without delays.

The cost to hire a car from Adelaide Airport with Simba Car Hire varies depending on the vehicle type, rental duration, and seasonal demand. While prices often start from around $21 per day, the best way to get an accurate rate is to use our online booking tool, which shows real-time pricing, current deals, and available vehicles.

Yes, unlimited kilometres are included with most vehicles. Please note this excludes UTEs, commercial vans, and 8+ seater vans.

Yes, after-hours return is available at our Brisbane Airport location. Instructions will be provided when you collect your vehicle.

Our Brisbane Airport rentals start from just $21/day, depending on the vehicle type, rental duration, and seasonal demand. We offer a price beat guarantee to ensure you always get the best deal.

Customers must bring their physical driver’s license, passport, and an International Driver’s Permit (if the license is not in English). Local first-time hirers must also present an additional form of ID that matches the address on their license.

Simba Car Hire offers some of the cheapest car hire rates at Brisbane Airport, Australia, with flexible bookings, unlimited kilometres (on most vehicles), and transparent pricing.

Yes, we welcome drivers aged 21 to 24. A young driver surcharge applies, and the security bond may differ, but all fees are clearly outlined at the time of booking.

Yes, GPS units are available as an optional add-on during the booking process. You can easily include it when reserving your vehicle online or request one at the counter (subject to availability). GPS is a great option for visitors exploring Brisbane and surrounding regions without relying on mobile data.

Absolutely. You can pick up your rental in Brisbane and return it in Sydney, Cairns, Adelaide, Melbourne, or other selected cities. One-way fees apply and are shown at checkout.

Yes, most vehicles include unlimited kilometres, allowing you to explore freely. Please note that UTEs, commercial vans, and 8+ seater vehicles are excluded from this policy.

Domestic Terminal: It takes 10-12minutes for the shuttle bus to arrive at the Priority Pick up Area C. International Airport: It takes 10-17minutes for the shuttle bus to arrive at the Ride Share Area.

Transporting the vehicle via ferry or ship is not allowed without written permission, except on public ferries listed in the rental agreement. Even with permission, the hirer is fully responsible for any damage, and such damage is not covered by Additional Damage Protection (Premium Cover or otherwise).

If the refund hasn’t been received, we recommend checking with your bank, as processing times may vary depending on the financial institution.

Customers must bring their physical driver’s license, passport, and an International Driver’s Permit (if the license is not in English). Local first-time hirers must also present an additional form of ID that matches the address on their license.

An IDP is not necessary if the driver’s license is already in English.

Please allow 3–10 business days for the security deposit to be processed as we await any toll charges from your trip. An invoice copy will be sent to your email once processing is complete.

Simba Car Hire offers unbeatable daily rates at Sydney Airport—starting from just $21 to $50 per day, depending on season and availability. To unlock our best deals, visit our website and enter your pick‑up location and travel dates.

All Vehicles support Apple CarPlay and Android Auto that allows you to use your smartphone GPS.

We are located at 251 Coward St. Mascot. We are open from Monday to Sunday from 7AM to 6PM.

Snow areas are considered restricted, specifically areas above the snow line where snow chains are required. Driving in these areas is only permitted if a Snow Pass is purchased.

The hirer must collect full details of all parties involved (names, contact information, vehicle registrations, and insurance details), as well as any witnesses and a police report where applicable. The hirer’s liability is limited to the excess specified in the rental agreement, depending on the level of cover (Basic, Everyday, or Premium). Please note: For Basic and Everyday Cover, in addition to the excess, the hirer will also be liable for: A Claims Management Fee of $195, covering administrative and processing costs. An Immobilisation Fee, calculated as the daily hire charge multiplied by the number of days the vehicle is unavailable for hire due to damage or repairs. These additional fees do not apply under Premium Cover unless excluded under specific terms.

We do not provide snow chains or the Snow Pass.

A minimum of AUD $500 will be deducted (not held) from the debit/credit card. For local first-time hirers, the minimum bond is $1,000. For interstate bookings, the minimum required bond is $750.

예약을 취소하거나 수정하려면 온라인으로 채팅하거나 이메일을 보내주세요.

네, 가능합니다. 단, 여권과 함께 영어 번역본이 필요합니다.

매장 내 결제 옵션을 사용하면 차량 서비스를 예약하고 남은 금액을 매장 내에서 결제할 수 있습니다.

이는 또 다른 신분증으로 사용됩니다.

최저 보증금 $500를 청구합니다.

차량을 대여하신 지점에 즉시 연락해 주시기 바랍니다.

안타깝게도 근무 시간 외 서비스가 항상 제공되는 것은 아니지만 필요한 경우 $199의 수수료가 부과됩니다.

저희는 하루 $7.50(최대 $50)의 비용으로 제공되는 어린이용/부스터 시트와 GPS를 보유하고 있습니다.

예, 괜찮습니다. 라이선스 스크린샷을 해당 지점에 이메일로 보내주시기 바랍니다.

저희는 다양한 초과 면제 옵션을 제공하며, 가장 인기 있는 옵션은 $35의 초과 면제 옵션입니다.

예약 절차는 간단합니다. 원하는 픽업 및 하차 날짜를 선택하고 차량을 선택한 후 예약하세요!

운전면허증, 신용/직불카드, 여권(해외 고객)이 필요합니다. 귀하의 모든 문서는 개인 정보 보호 및 기밀 유지를 위해 스캔되어 안전한 금고에 저장됩니다.

차량을 대여하려면 모든 개인이 21세 이상이어야 합니다. 25세 미만 또는 75세 이상의 모든 개인은 $75의 수수료를 지불해야 하며 초과 수수료는 $5818 인상됩니다. 임시 운전자는 '미숙련'으로 분류되므로 $75의 수수료를 지불하고 초과 수수료 $5818를 인상해야 합니다. 원하는 만큼 운전자를 추가할 수 있지만, 각 추가 운전자에게는 하루 $7.50의 수수료가 부과됩니다(최대 $50). 더 슬림한 운전자는 차량을 운전할 수 없습니다.

안타깝게도 실제 은행 카드가 없으면 차량을 양도할 수 없습니다.

우리의 모든 차량에는 자동 변속기가 장착되어 있습니다. 저희 차량은 항상 최신 상태로 최신 상태로 유지됩니다. 저희 차량은 연료 효율적이며 Utes 및 밴/버스를 제외하고 무제한의 주행 거리를 제공합니다. 대부분의 차량은 Apple Car play/Android Auto를 사용할 수 있습니다. 모든 차량에는 후방 카메라가 있습니다.

하단 링크를 클릭해 주세요. 이용약관에는 렌탈 기간, 결제 방법, 연료 정책, 마일리지 정책, 반납 지연 정책, 교통 벌금 정책 및 기타 주요 세부 사항에 대한 정보가 포함되어 있습니다.

Mastercard, Visa, AMEX를 사용할 수 있습니다.

운전면허증, 신용카드/직불카드, 신분증(여권, 사진이 부착된 신분증)이 필요합니다.

연장 기간과 현재 시장 가격에 따라 카드에 요금이 청구됩니다.

연료탱크에 부착된 라벨을 참고하세요.

모두가 안전한지 확인하고 필요한 경우 000으로 전화하고 차량을 예약한 지점에 전화하세요.

지점에 전화하여 긴급 출동 지원을 요청하거나 임대 계약서의 지침을 따르십시오.

차량 반납이 늦어지는 경우 직원에게 알려주시기 바랍니다. 차량을 반납할 수 있는 60분의 유예 기간이 있습니다. 그 이후에는 연체료가 부과됩니다.

유료 도로 이용에 관한 청구서를 받게 됩니다.

렌탈 계약서에 명시된 반납 장소로 차량을 반납해주세요.

귀하의 금융 기관에 따라 은행 계좌에 자금이 표시되기까지 일반적으로 영업일 기준 3~10일이 소요됩니다.

주에 따라 추천을 받거나 예치금이 자동으로 부과되며, 항목별 보고서가 항상 귀하의 이메일 주소로 전송됩니다.

온라인 채팅을 통해 문의하시거나, 전화 또는 이메일을 보내주세요.

우리는 다양한 초과 면제 옵션을 제공하며, 가장 인기 있는 옵션은 스트레스 없는 임대 경험을 위해 하루 $35 초과 없음 옵션입니다.

그래 넌 할수있어. 단, 여권과 함께 영어 번역본이 필요합니다.

어린이용/부스터 시트와 GPS가 있으며 하루 요금은 $9입니다(최대 $50).

긴급 출동 지원을 요청하시려면 해당 지점에 전화하시거나 임대 계약서의 지침을 따르십시오.

네, 영업시간 이후 옵션에 대해 논의하려면 지점에 문의하세요.

운전면허증, 신용카드/직불카드, 신분증(국제 운전자의 경우 여권)이 필요합니다.

실제로 온라인 채팅을 통해 문의하시거나, 전화 또는 이메일을 보내주시기 바랍니다.

예, 괜찮습니다. 저희 직원이 이를 확인할 수 있고 정부 애플리케이션에 연결되어 있다면 라이센스 스크린샷을 해당 지점에 이메일로 보내주시기 바랍니다.

$500의 최소 보증금을 청구하며, 반품 시 발생한 비용(통행료, 연료, 손해 등)을 제외하고 환불됩니다.

근무 시간 중에 이메일을 보내거나 온라인으로 채팅을 하시면 됩니다.

주에 따라 귀하는 지명을 받거나 보증금에서 자동으로 청구되며, 항목별 보고서는 항상 귀하의 이메일 주소로 전송됩니다. 시드니 통행료는 다음과 같습니다: 통행료당 관리비 $2.95 + 통행료 이용료

귀하의 예약 번호와 함께 차량을 대여한 지점을 즉시 저희에게 연락해 주십시오. 시드니 공항: sydney@simbacarhire.com.au 애들레이드 공항: adelaideairport@simbacarhire.com.au 케언즈 공항: cairnsairport@simbacarhire.com.au

모두가 안전한지 확인하고 필요한 경우 000으로 전화하거나 차량을 예약한 지점에 전화하거나 이메일을 보내주십시오.

차량을 렌트하려면 모든 개인은 21세 이상이어야 합니다. 25세 미만의 모든 개인은 하루 $9의 수수료를 지불해야 하며 초과 수수료는 $5818 인상됩니다. 모든 임시 운전자는 "미경험"으로 분류되므로 하루에 $9의 수수료를 지불해야 하며 초과 수수료는 $5818로 인상됩니다. 추가 운전자는 원하는 만큼 추가할 수 있지만 추가 운전자마다 하루에 $9의 수수료가 부과됩니다. 마른 운전자는 차량을 운전할 수 없습니다.